Frequently Asked Questions

Yes. We work with licensed veterinarians and follow strict safety and travel guidelines. We help ensure your pet is medically cleared to travel and assist with all logistics, including documentation, flight options, and pet-friendly lodging.

Costs vary based on your pet’s condition, treatment type, and length of stay. However, most procedures in Colombia are 40–70% less expensive than in North America — even after travel and lodging. We provide a clear price estimate before you commit.

You are welcome to travel with your pet, but if you can’t, we offer trusted concierge support on the ground to accompany them through treatment and recovery.

That’s okay. Our partner clinics can conduct diagnostic tests once you arrive, or we can help coordinate diagnostics as part of your trip plan.

Yes. Every journey starts with a free consultation request. Once we review your pet’s information, we’ll reach out to walk you through your options — no pressure or obligation.

You can stay in Colombia with your pet during recovery or return home. Either way, we offer telehealth check-ins for a few months post-treatment and local concierge support if needed on the ground.

Yes — and we help you with it. We guide you through the necessary paperwork, vaccination requirements, and recommend travel insurance options for peace of mind.